{"id":21246650,"date":"2026-03-03T09:44:27","date_gmt":"2026-03-03T09:44:27","guid":{"rendered":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/?page_id=21246650"},"modified":"2026-03-23T09:05:05","modified_gmt":"2026-03-23T09:05:05","slug":"clientvertrouwenspersoon-cvp-en-klachtenfunctionaris","status":"publish","type":"page","link":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/hoofdstuk\/inzicht-in-kwaliteit\/clientvertrouwenspersoon-cvp-en-klachtenfunctionaris\/","title":{"rendered":"Cli\u00ebntvertrouwenspersoon (CVP) en klachtenfunctionaris"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; next_background_color=&#8221;#ffffff&#8221; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.27.5&#8243; background_color=&#8221;#004388&#8243; custom_padding=&#8221;60px||60px||true|false&#8221; bottom_divider_style=&#8221;wave&#8221; bottom_divider_height=&#8221;70px&#8221; bottom_divider_flip=&#8221;horizontal&#8221; animation_direction=&#8221;top&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; module_class=&#8221;page-header&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; text_font_size=&#8221;20px&#8221; header_font=&#8221;&#8211;et_global_heading_font|700|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;60px&#8221; header_line_height=&#8221;1.5em&#8221; header_2_font=&#8221;&#8211;et_global_body_font||||||||&#8221; header_2_text_color=&#8221;#ffffff&#8221; header_2_font_size=&#8221;60px&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;||||||||&#8221; header_5_font=&#8221;||||||||&#8221; header_6_font=&#8221;||||||||&#8221; custom_margin=&#8221;||20px|&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Inzicht in kwaliteit<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Ridley Grotesk ExtraBold|700|||||||&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;40px&#8221; header_line_height=&#8221;1.5em&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; header_2_font_size=&#8221;60px&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;||||||||&#8221; header_5_font=&#8221;||||||||&#8221; header_6_font=&#8221;||||||||&#8221; custom_margin=&#8221;||20px|&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;23px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Cli\u00ebntvertrouwenspersoon (CVP) en klachtenfunctionaris<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-content\/uploads\/2026\/03\/klachten.svg&#8221; title_text=&#8221;klachten&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; max_width_tablet=&#8221;20%&#8221; max_width_phone=&#8221;40%&#8221; max_width_last_edited=&#8221;on|phone&#8221; animation_style=&#8221;fade&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;69px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Ridley Grotesk Bold||||||||&#8221; text_text_color=&#8221;#004388&#8243; text_font_size=&#8221;20px&#8221; header_font=&#8221;|700|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#203D7C&#8221; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_text_color=&#8221;#7CDA24&#8243; custom_padding=&#8221;||0px|||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_slide=&#8221;3%&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>In 2025 zijn in totaal 71 contacten en meldingen geregistreerd op het gebied van cli\u00ebntondersteuning en klachtenafhandeling.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#000000&#8243; header_font=&#8221;|700|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_2_font=&#8221;||||||||&#8221; header_2_text_color=&#8221;#203D7C&#8221; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_text_color=&#8221;#7CDA24&#8243; custom_padding=&#8221;||0px|||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_slide=&#8221;3%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Deze meldingen zijn gedaan bij verschillende functionarissen. Zij hebben ieder een eigen rol. Het is ook mogelijk dat dezelfde meldingen zijn terug- of doorverwezen naar een andere functionaris.<\/p>\n<ul>\n<li>30 meldingen gingen over onvrede of vragen waarbij cli\u00ebnten of verwanten hulp kregen van de cli\u00ebntvertrouwenspersoon zorg. De meeste van deze meldingen hadden betrekking op bejegening\/communicatie. Er zijn, voor zover bekend, geen meldingen gedaan bij de cli\u00ebntvertrouwenspersoon die hebben geleid tot een klacht.<\/li>\n<li>11 meldingen gingen over onvrede of vragen over onvrijwillige zorg waarbij cli\u00ebnten of verwanten ondersteuning kregen van de cli\u00ebntvertrouwenspersoon Wzd van Frion. Bij de cli\u00ebntvertrouwenspersoon Wzd van Baalderborg kwamen 4 meldingen binnen, waarvan 1 over onvrede of een vraag over onvrijwillige zorg.<\/li>\n<li>15 meldingen (6 bij Baalderborg en 9 bij Frion) zijn ingediend bij de klachtenfunctionaris met het verzoek om bemiddeling. E\u00e9n van de meldingen bij Frion heeft betrekking op een vraag om informatie.<\/li>\n<li>11 klachten zijn ingediend bij de klachtencommissie die betrekking hadden op Frion en Baalderborg. Niet alle klachten zijn inhoudelijk behandeld; 4 klachten zijn niet ontvankelijk verklaard en 3 klachten zijn afgesloten nadat de juiste route (via de klachtenfunctionaris) is uitgelegd. De overige 4 klachten zijn afgehandeld.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-content\/uploads\/2026\/03\/PTF_2626.jpg&#8221; title_text=&#8221;PTF_2626&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; animation_style=&#8221;slide&#8221; border_radii=&#8221;on|30px|30px|30px|30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-content\/uploads\/2026\/03\/persoon.svg&#8221; title_text=&#8221;persoon&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;71%&#8221; width_tablet=&#8221;30%&#8221; width_phone=&#8221;30%&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; width__hover_enabled=&#8221;on|desktop&#8221; width__hover=&#8221;71%&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#DAEDEE&#8221; border_radii=&#8221;on|30px|30px|30px|30px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|30px||30px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/hoofdstuk\/inzicht-in-kwaliteit\/wet-zorg-en-dwang\/&#8221; button_text=&#8221;Wet zorg en dwang&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;15px&#8221; button_text_color=&#8221;#004388&#8243; button_bg_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;0px&#8221; button_font=&#8221;&#8211;et_global_heading_font||||||||&#8221; button_icon=&#8221;&#x23;||divi||400&#8243; button_icon_placement=&#8221;left&#8221; button_on_hover=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#86A8D8&#8243;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|30px||30px|false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/hoofdstuk\/inzicht-in-kwaliteit\/clienttevredenheid\/&#8221; button_text=&#8221;Cli\u00ebnttevredenheid&#8221; button_alignment=&#8221;right&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;15px&#8221; button_text_color=&#8221;#004388&#8243; button_bg_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;0px&#8221; button_font=&#8221;&#8211;et_global_heading_font||||||||&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; button_on_hover=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_color__hover_enabled=&#8221;on|desktop&#8221; button_text_color__hover=&#8221;#86A8D8&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; bottom_divider_style=&#8221;wave&#8221; bottom_divider_color=&#8221;#DAEDEE&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Inzicht in kwaliteitCli\u00ebntvertrouwenspersoon (CVP) en klachtenfunctionarisIn 2025 zijn in totaal 71 contacten en meldingen geregistreerd op het gebied van cli\u00ebntondersteuning en klachtenafhandeling.Deze meldingen zijn gedaan bij verschillende functionarissen. Zij hebben ieder een eigen rol. Het is ook mogelijk dat dezelfde meldingen zijn terug- of doorverwezen naar een andere functionaris. 30 meldingen gingen over onvrede of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":21246630,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-21246650","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/pages\/21246650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/comments?post=21246650"}],"version-history":[{"count":14,"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/pages\/21246650\/revisions"}],"predecessor-version":[{"id":21247627,"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/pages\/21246650\/revisions\/21247627"}],"up":[{"embeddable":true,"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/pages\/21246630"}],"wp:attachment":[{"href":"https:\/\/baalderborgfrion.nl\/kwaliteitsbeeld2025\/wp-json\/wp\/v2\/media?parent=21246650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}